CCT welcomes your feedback, whether it be a compliment, a complaint or a suggestion. We regularly obtain feedback in the course of our work with people and through our satisfaction surveys, family/whanau forums and by listening to what people and our team tell us. In accordance with the Health and Disability Commissioner’s Code of Health and Disability Consumer’s Rights regulations we aim to facilitate the fair, prompt and confidential resolution of complaints. View the HDC site for more information.
For complaints we will:
• Treat your complaint seriously
• Acknowledge receiving your complaint, verbally or in writing, within 5 working days
• Investigate your complaint within 20 working days from the date of acknowledgement
• Inform you if it will take longer to process your complaint, and explain why
View the full complaints process here.
Contact us here.